Contact Us
Please click here for our detailed contact information. Thank you.Prescription Information
State and Federal regulations require prescription medications have a valid client/patient/doctor relationship in order to purchase. This requirement can be established one of three ways:
- You currently have a client/patient/doctor relationship with Cottonwood Veterinary Clinic.
- You fax us a copy of your prescription to (530) 347-7412
- You provide your veterinarian's phone number and your pet's information, so we can confirm your prescription. You can do this by replying to your order's confirmation email or directly emailing storesales@cottonwoodvetclinic.com
Security
Our store is a 100% secure on all the pages that have a URL that starts with "https://". All pages in which our customers input information fall into this category.
Shipping & Return Details
Vaccines
Vaccines are packed with frozen ice packs, the same way veterinarians receive their vaccines. Vaccines are shipped on Monday through Thursday. Vaccines are always shipped Next Day Air for quality assurance purposes. If the vaccine portion of your order is more than $200.00, we will add no handling charge. For orders under $200, we add a minimal $5 fee to your shipping charge. Vaccines only available for sale in the USA (not for sale in RI).
*note: Aerosol and hazardous items can only be shipped via Ground Service.
Returns
We offer 30 Day Money Back Guarantee on all goods and products we ship. However, the money back guarantee is subject to three criteria:
- The item has not been opened, unsealed or tampered with in anyway.
- The return is in good faith
- We cannot accept returns on biologicals/vaccines, due to the perishable nature of biologicals/vaccines.
*Note: All returns are subject to a 12% restocking fee.
Terms of Service
Welcome to Cottonwoodvetclinic.com. Cottonwoodvetclinic.com and its affiliates provide their services to you subject to the following notices, terms, and conditions. In addition, when you use any Cottonwoodvetclinic.com service (e.g., Animal Health Store, Our Consultation Services, etc.), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service.
Copyright:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Cottonwoodvetclinic.com or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Cottonwoodvetclinic.com and protected by U.S. and international copyright laws. All software used on this site is the property of Cottonwoodvetclinic.com or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping, selling, and e-card resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.
USE OF SITE:
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Cottonwoodvetclinic.com. Cottonwoodvetclinic.com and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cottonvetclinic.com believes that customer conduct violates applicable law or is harmful to the interests of Cottonwoodvetclinic.com and its affiliates.
RISK OF LOSS:
All items purchased from Cottonwoodvetclinic.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
DISCLAIMER:
THIS SITE IS PROVIDED BY COTTONWOODVETCLINIC.COM ON AN "AS IS" BASIS. COTTONWOODVETCLINIC.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COTTONWOODVETCLINIC.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COTTONWOODVETCLINIC.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
APPLICABLE LAW:
This site is created and controlled by Cottonwoodvetclinic.com in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

